Privacy policy
We at Nordicfy.se protect your personal integrity, therefore we always strive for a high level of data protection.
Nordicfy.se processes your Personal Data in accordance with the latest data protection law. This means, among other things, that we are open about what we do with your personal data. We do not sell your personal data to other companies and comply with applicable data protection regulations and apply minimal data storage. Below we describe how personal data is handled at Min Butik, what rights you have as a customer with us and what you do if you have questions or want to anonymize your data.
It is important to us that you feel safe with how we process your personal data and therefore it is important that you read and understand our privacy policy before using our services. If you have questions, you can contact us at customer service.
What is personal data? Personal data is all information that can be directly or indirectly linked to you, e.g. name, social security number, IP address or purchase history.
What is the processing of personal data? All forms of actions with personal data are personal data processing, for example collection, registration, organization, storage, processing or modification, reading, use, disclosure, dissemination or other provision of data, compilation or collation, blocking, deletion or destruction.
How do we collect personal data? When you log in to our customer page, buy our products or services or are otherwise in contact with us, we collect the personal data you share with us, e.g. full name, address, e-mail address, phone number, social security number, payment details, purchase -, order and usage history, IP address and other case-related information, e.g. information that you provide when contacting our customer service. We may also collect and update your address information via third-party services for payment solutions, address updates and, in the case of invoice purchases, take information about creditworthiness from credit rating agencies, banks and other financial institutions.
What personal data do we collect and why? Personal data is processed to enable the following:
- Delivery of an ordered/purchased product (including notification of delivery or contacts in connection with delayed delivery).
- Identification and age control.
- Management of payment (including analysis of possible payment solutions which may include a check against payment history and collection of credit information from credit reference companies.
- Address control against external sources, e.g. Decidas, Creditsafe, Klarna or similar.
- Handling of complaints and warranty matters.
The categories of personal data processed are:
- Name, Social Security number, Contact details (e.g. address, e-mail and mobile number).
- Payment information (eg debit number, transaction time and cardholder).
- Credit information from credit reporting companies.
- Order information (e.g. what was purchased, when it was purchased, etc.).
- User details of your customer account.
- Your correspondence with us (e.g. email, chat and phone calls).
What purposes do we have for processing your personal data and what is the legal basis for processing your personal data?
- With purchase agreements as a legal basis, we use your personal data to manage your purchase on our site, this includes processing your orders, returns and complaints.
- With a purchase agreement as a legal basis, we use your personal data to send you emails with delivery status notifications or in the event of problems with the delivery of your items.
- With the purchase agreement as a legal basis, we use your personal data to handle your payments.
- With the purchase agreement as a legal basis, we will make an analysis of which payment options are available to you by looking at your payment history and credit checks.
- With purchase agreements as a legal basis, we use our customer service personal data to handle inquiries from you that come to us via e-mail, our chat function, phone and social media.
- With the purchase agreement as a legal basis, we use your personal data to handle complaints and warranty matters concerning our products.
- With legal obligation as a legal basis, we use your personal data to identify you and to confirm that you are of the statutory minimum age to make purchases with us at Nordicfy.se.
- With balancing of interests as a legal basis, we use your personal data to confirm your address with external partners.
- With balancing of interests as a legal basis, we use your personal data to send you newsletters and offers, something you can always opt out of.
- With legal obligation as a legal basis, we may need to use your personal data to fulfill the requirements of laws, court rulings and authority decisions. Personal data assistants In order for us to be able to offer our services, we share your personal data with companies that are so-called personal data assistants for us, e.g. companies that help us with payment solutions, shipping and IT services. A personal data processor is a company that processes the information on our behalf and according to our instructions. We only share personal data with personal data processors that are for specific purposes and that are compatible with the purposes for which we have collected the information.
We have agreements with all our personal data assistants that guarantee that they handle your personal data with the highest security and that they undertake to comply with our security requirements as well as restrictions and requirements regarding the international transfer of personal data. Personal data controllers If we are obliged by law to share your personal data with others who are independent personal data controllers, e.g. government authorities or suspect crime, we will share these securely. When your personal data is shared with others who are independent personal data controllers, their privacy policy and personal data handling apply.
How long do we save your information? We never store your personal data longer than is necessary for the respective purpose, see more about the specific storage periods for each purpose below.
Where do we process your personal data? Our personal data assistants are located in different parts of the world. Therefore, your personal data may be processed both within and outside the EU/EEA. However, regardless of where your data is processed, we take care to protect your personal information with all reasonable legal, technical and organizational measures at the same level as the protection offered within the EU/EEA.
How do we protect your personal data? Our IT systems are developed to protect the confidentiality, integrity and access to personal data. We have taken special security measures to protect your personal data against unlawful or unauthorized processing (such as unauthorized access, loss, destruction or damage). Only the people who actually need to process your personal data in order for us to fulfill our stated purposes have access to them.
What are cookies and how do we use them? Nordicfy.se uses cookies (short text files) which are sent from our web server and which are saved by your browser when you visit Nordicfy.se. You have certain rights regarding our processing of your personal data, you can read about them below. To access this, contact us via customer service.
Right of access: You have the right to receive confirmation of whether we are processing personal data about you, and if so to receive information about why we are processing the data and how long we are saving it. You also have the right to receive a copy of all your personal data.
Right to correction: You have the right to correct incorrect and incomplete personal data about you.
Right to erasure and limitation: In some cases, you have the right to have your personal data erased, e.g. if there is no legal basis for the processing or we no longer need your personal data. We will also anonymize all personal data that is no longer relevant to us. You can also, under certain conditions, e.g. if we no longer need the personal data but you need it to be able to assert your right in court have the right to request that we limit our processing to the storage of your data and not use it in any other way. You have the right not to be subject to fully automated decision-making, including profiling, if such decision-making has legal consequences or similarly significantly affects you. However, this right does not apply if the automated decision-making is necessary to fulfill a contract with you, if the decision-making is expressly permitted by law or if you have given your express consent to this.
Right to object: You have the right to object to us processing your personal data for direct marketing, we will then end the direct marketing. You also have the right to object to processing based on a legitimate interest.
Right to data portability: When we process your personal data to fulfill an agreement with you, or with the support of your consent, you have the right to so-called data portability where only such personal data as you yourself have provided to us is included. This means that you can get your personal data in a structured and machine-readable format that allows you to move your personal data. When the processing of your personal data takes place with the support of your consent, to fulfill or enter into an agreement with you, and on the condition that the personal data has been collected directly from you, you have the right to receive a copy of your personal data.
What happens if we change our personal data handling? If we should start processing your personal data for new purposes, start collecting new data or share your data with new personal data processors, we will inform you about this. The latest version of data protection information is always published on Nordicfy.se
How long are your data saved with us at Nordicfy.se? Your personal data is never saved longer than is permitted according to current legislation. To fulfill our obligations during and after your purchase of a product: 3 years from your last purchase. For marketing and customer service contact based on a balancing of interests: 24 months from your last purchase. For accounting: 7 years plus the current year according to current legislation. For all legal obligations, the data is saved as long as this is required according to current legislation.
Who is responsible for the personal data we collect? Nordicfy.se is the personal data controller for the company's processing of personal data. If you have any questions or concerns about the processing of your personal data, please contact us.